MOHAMED's CV
MOHAMED RAGAB
Retail Customer Advisor
Profile summary
Retail Customer Advisor with 13 years of experience across 6 organizations in the UAE and Egypt, transitioning from field market research to CRM and retail banking. Built expertise in relationship management, retail banking operations, Islamic finance, and client advisory while maintaining adherence to regulatory standards. Delivers structured service recovery and client retention strategies within banking and commercial environments.
Career highlights
Banking Operations: Managed CRM functions across Abu Dhabi Commercial Bank and Abu Dhabi Islamic Bank while maintaining strict adherence to regulatory compliance frameworks.
Customer Service: Handled patient registration workflows and contact center records at Specialized Rehabilitation Hospital while protecting data confidentiality protocols.
Retail Management: Oversaw retail sales and visual merchandising standards across Majid Al Futtim Fashion operations while tracking key indicators.
Market Research: Executed on-site data collection and consumer behavior investigations across designated metropolitan zones for Nielsen Marketing Research.
Key skills
Professional experience
Reported to the Head of Retail Banking while directing advisory operations for client portfolios. Established regulatory alignment across compliance standards and internal credit policies.
- Crafted personalized financial plans tailored to individual client needs.
- Dispensed expert guidance on Sharia-compliant banking products and services.
- Maintained rigorous adherence to internal credit policies and Know Your Customer and Anti-Money Laundering regulations.
- Navigated departmental closure resulting from business restructuring.
Directed customer relationship management operations across retail and corporate portfolios, serving as the primary point of contact for account inquiries and advisory services. Aligned financial assessment workflows with regional Islamic banking standards while maintaining adherence to internal compliance frameworks.
- Analyzed customer financial requirements to recommend and process suitable Islamic banking solutions.
- Executed proactive follow-up workflows for existing accounts to support retention and satisfaction goals.
- Maintained adherence to banking policies, covering KYC, AML, and data confidentiality protocols.
Directed administrative scheduling processes and inbound patient inquiries, overseeing contact center registration workflows and records management to support clinical operations.
- Facilitated accurate patient registration and managed records within the contact center environment while maintaining data confidentiality.
- Coordinated appointment scheduling and follow-up care workflows for patient information management.
Shaped daily store operations and visual merchandising standards, steering cash management and inventory oversight across the Abu Dhabi location. Influenced sales team performance by coaching staff to meet established targets and tracking performance indicators.
- Resolved customer issues and cultivated strong rapport while managing opening and closing procedures.
- Executed floor sets, product displays, and seasonal visual updates to maintain store standards.
- Tracked key sales indicators including Units Per Transaction and Average Transaction Value.
- Executed accurate data entry operations across establishment databases.
- Liaised with the Dubai Police for operational requirements.
- Executed on-site market research and data collection activities across designated metropolitan zones.
- Investigated market trends and consumer behavior to generate actionable marketing insights.
Education
Sociology (Community Research)
Certifications
Languages
Arabic · Native
English · Fluent